As written by one of the co-supporters of the #90Bill:
The #90Bill seeks improvement through personal development. While Nigerians are quick to point at the poor services rendered. We don’t see the fact that the poor quality of services we receive is an effect of the poor services we also deliver, indeed there are few who think beyond themselves. For instance, while I was in the University of Benin I had a roommate who said while in secondary school his teacher had asked them to pick melon seeds while they were supposed to be learning. Now this teacher had just acted as a Zero. I imagine the teachers complaining on the poor performance of the student in their exams and perhaps that he grew up to become a nuisance, my question is what right has such a teacher to complain? If when he had the time and chance to make an impact, he chose to be poor in delivery? This is just an example using our so called Educational sector (if we have any though). In the same manner, the effect of poor services runs in the society. Sometime ago, I was on a bike and we were stopped by some zeroes (“area boys”) who demanded local government permit fee. Amazingly the bike rider asked the man, “how work?”. And then I wondered what work the “collector” was doing. Now, I am not against him collecting this money. But then, the money is collected and spent on personal gains and the customers are to bear the pain and are even mistreated by the drivers (delayed movement, increase in transport fare like I witness a keke rider telling me that the fare has increased because the chairman has increased his money). So my first point of emphasis is this; every Nigerian has the right to be served right in the same way every Nigerian has an obligation to serve right and we must know when we don’t act right in service the effect comes back to us.
Secondly, service delivery is the bed rock of national development. A lot of failures in Nigeria can be traced to inadequate service delivery. So I propose that all employers (private or government) provide the basic requirements needed for their employees to effectively deliver quality service and I propose also that public officers especially elected officers are barred from seeking medical care abroad. Instead let them ensure that our hospitals are well equipped. And in the event where they fail to do so, adequate sanctions should follow suit. Also, employees should be enlightened on the ABCs of quality service delivery. I think at this point, it is safe to say that the organisation servicom created by the Olusegun Obasanjo administration comes into play. It was saddled with the responsibility of ensuring every Nigerian is served right and also training of employees on how to serve right. Permit me to say that SERVICOM has failed in everyway. But this act should be taken beyond the walls of Abuja to the streets, offices, markets in Nigeria enlightening the people on the mishaps of poor service delivery.
Also, the bill should contain the principle of quality service delivery, mechanism for determining 90%, receiving complaints and ensuring they are adequately dealt with.
Lastly, democracy is government of the people, for the people, by the people. This puts emphasis on the fact that the government is the people. So if our representatives fail to deliver quality service then we have the right to reject their service and provide the basic needs for ourselves. For instance, I dream of a time when graduates in our nations will not complain of the rot in our educational system but will give themselves to saving the system. Imagine if we marched to classes with the public school students drmonstrating how we need to help them learn. Imagine if we changed our outdated curricula that our beloved ministry of education has refused to change. Imagine if teachers are also given targets as private banks give their staffs. Imagine if the old will help challenge the innovative minds of the young. Imagine if our schools spent good time learning for today, tomorrow and not yesterday. We can close down the public schools and train our kids at home if they decide to keep been poor. We can disconnect Eko distribution company. We can generate our power as a united community locally. We must help the service “deliverers” realise that the people hold the power and without the people their service is of no good. They must learn that we can serve ourselves right but that is only when we are united.
In getting people to sign the bill I think we’ll have to work out how they tend to gain from the bill, humans will always follow after a bill that promises them something in return and then also find a way to bring it across their eyes. Make them understand that to every service that has been delivered poorly there is a better alternative, we need to help them see the viable alternatives; how communities can generate their own power supply and not run personal generators. So I think in driving the bill, we carry the alternatives along. That translates to intense research on what alternatives there is. And that we pursue its implementation ONE sector at a time.
Reporting live for #90Bill, Onos Oghomehero
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